TERMS & CONDITIONS
BOOKING: The following booking conditions, together with the information set out on the relevant pages of the website will form the basis of the contract between you and us for your holiday with us.
The contract is between you the participant, and Wild Haven India. For your convenience and financial security bookings will be made in the UK via Jill, our UK representative and any monies paid by you will be held in a separate account in the UK until your holiday with us is completed.
In this contract a reference to “you” and “your” include the lead named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf a booking is made. “We” are Wild Haven, Chadapatti, Masinagudi 643223, Nilgiris, Tamil Nadu, S India.
The contract between us comes into existence when our confirmation invoice which confirms your booking, is sent out.
If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into that contract and that they have agreed to become jointly and severally liable to us. You now accept personal liability for the acceptance and compliance of each of those people, with these contract terms.
For you to make a booking we require your deposit and a completed booking form to be sent to our representative in the UK. Our confirmation invoice will be sent to you by post or email.
PAYMENT PROCEDURES: The last date for payment of the balance of the cost of your holiday will be due to us at least 8 weeks before the start date. We will tell you the last date for payment after we have confirmed your booking.
Late Bookings
Any holidays requested less than 8 weeks before the departure date must be accompanied by full payment at the time of booking.
Cancellation by you
If you need to cancel your booking for any reason please inform us in writing as soon as possible. We may charge a cancellation fee calculated as follows, applicable from the date we receive your written cancellation:
We will always however, try to accommodate any changes you may need to make if it is at all possible.
Should your holiday need to be cancelled prior to departure due to Foreign Office advice against travelling to the destination, these cancellation charges will not apply.
Cancellation or alteration by us
In the unlikely event that we are forced to cancel or significantly alter any aspect of your holiday before departure we will advise you as soon as possible and you will either be able to choose alternative dates or accommodation of equal rating or a full refund of any monies paid to us by you, less any expenses incurred by us. We will not however, be held liable for any incidental expenses incurred by you as a result of any other arrangements you have made including but not limited to, visas, vaccinations, travel insurance excess, or non-refundable flights.
Your holiday may also be cancelled by us or by a government authority for a reason beyond our control. Please see below for conditions for which we are not liable.
Price Guarantee
We may occasionally need to make changes to our prices due to rate fluctuations or increases in local costs but we will not pass on any increases less than 6 weeks before departure.
Transfer of Booking
If you are unavoidably prevented from travelling you may be able to transfer your holiday contract to another person, providing this person meets any conditions which may apply to the booking and that we are informed of the transfer not less than 30 days before the start date.
YOUR OBLIGATIONS
Travel Insurance
It is essential that you take out appropriate travel insurance and we suggest you do so as soon as you book your holiday. We will need to have details of this insurance, preferably at the time of sending your booking form. It is your responsibility to ensure adequate cover has been taken including protection against such things as losses caused by travel disruption, travel arrangement cancellation, loss or damage to baggage, non-refundable air fare, accident whilst travelling as a passenger in a road or other vehicle, and or emergency medical cover.
We cannot approve the cover you have bought and are not responsible if it is inadequate.
Health
You should be able to confirm that you are not travelling against the advice of medical experts or practitioner.
Some basic health information is available in our Quick Facts section but we recommend that you consult your GP or health clinic for up to date information, allowing plenty of time for any necessary vaccinations and medication to be obtained.
Special requests
Persons of reduced mobility, those with disabilities, people with dietary or medical requirements, must make us aware of any special request before making a booking (or as soon as a condition occurs which may affect the holiday).
We will pass on your special requirements and in doing so will have properly performed our obligations under this contract. However, we cannot always guarantee that your requests will be complied with locally and both parties enter into this contract on that understanding, even if we have confirmed to you that your special request has been passed on. You must disclose any issues which may have medical/health repercussions and satisfy yourself that you are willing to take the inherent risk of your requirement not being fulfilled
Travel Documents
You are responsible for ensuring that you have the necessary travel documents including passport, which currently needs to be valid for at least 6 months after the end date of your holiday, and a visa, either a regular visa or an e visa (which can be obtained on line). Please contact the relevant embassy for full details, a link is provided in our Quick Facts section on the home page of the website.
Wild Haven cannot be held responsible for any decision to refuse entry, exit, or right of passage to the country.
Flights
We must emphasise that the flight element of your holiday is completely separate and we are not in any way liable to you for airline failures or delays or for any resulting disruption to your holiday, nor are we responsible for repatriating you to your home country. Any additional costs incurred as a result of such failures or delays must therefore be covered by your airline or by you and then claimed back from your insurance. Depending on circumstance, your airline may be required to refund or compensate you and provide you with accommodation and/or refreshments in the event of significant delay.
We would advise you to check your chosen airline’s terms & conditions before purchasing a ticket and to ensure that you have adequate insurance cover in place for travel disruption.
However, should difficulties arise during your holiday due to unforeseen circumstances, please be reassured that we would do everything we can to help you to return to an agreed departure point, assist you in contacting any relevant authorities, and help you to obtain medical advice if required. Any additional costs would need to be borne by you.
Help we need from you
In addition your booking is only accepted on the understanding that you;
We will always try to include the activities detailed in your itinerary. However, the whole ethos of this type of travel is one that allows for alternatives and we must reserve the right to a degree of on-trip flexibility. The outline itineraries given must therefore be taken as an indication and not as a contracted obligation on our part. Changes may be caused by local political conditions, mechanical breakdown, weather, or other unforeseeable circumstances. We will not make changes unless it is unavoidable and we will always try to offer alternatives within the spirit of the holiday you have booked with us.
Termination of a holiday
We reserve the right to terminate a holiday if any client behaves in a manner that we or our local representative, consider dangerous, disruptive or significantly affecting the enjoyment of other holidaymakers. We will not accept liability for any costs incurred, or provide a refund of any additional expenses if a holiday is terminated in these circumstances.
Our Liability to You
We make every effort to ensure that your holiday experience runs smoothly, however, we do not accept responsibility for the failure of any resort/hotel or ground agents. In the event that we are responsible under our Terms and Conditions, our liability will be limited to the maximum of your holiday invoice cost with us.
Limitations on our Liability
We want your holiday experience to be a positive one and will do everything we can to make it so. Nonetheless, we must make clear the limitations in law. We are not liable to you for:
Your Accommodation
All accommodation is provided for the passengers named on our final invoice. Sharing by others not named is prohibited.
We do our very best to select accommodation to suit your particular requirements and budget. However, you should be aware that star ratings may differ from those applied in Europe and standards may not always be equal to those you are used to in your own country. If you encounter any difficulties with things like hot water supply, plumbing or electricity connection please initially report these to the hotel reception or local contact.
Complaints
If after reporting a serious issue to your local named contact, it is not resolved to your satisfaction, please inform us in writing immediately on your return. We regret that we cannot respond to verbal complaints or any complaint received more than 28 days after the end of your holiday.
Warranty
Wild Haven warrants that the services will be provided using reasonable care and skill and, as far as possible, in accordance with the description of the service. You must show that reasonable skill and care have not been used in order to make a claim. The services and facilities included in your booking will be deemed to be provided with reasonable skill and care if they comply with any local regulations which may apply.
Disclaimer
Any information provided by wild Haven or its agents, including, but not limited to, information about visas, vaccinations, healthcare and climate is given in good faith for information and educational purposes only but without responsibility on the part of Wild Haven or its agents.
In advertising or discussing with you your travel arrangements, our representative in the UK is acting as an agent and accepts no responsibility for the acts or omissions of the suppliers..
Final Details
You the participant, further expressly agrees that the foregoing terms and conditions are intended to be as broad and inclusive as is permitted by applicable law and that if any portion thereof is held invalid, it is agreed that the balance shall, not withstanding, continue in full legal force and effect. The terms of this agreement shall further extend to the Participant’s heirs, personal representatives, successors and assigns.