PRIVACY POLICY
We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.
The following Privacy Policy explains how we, Volunteer Holidays India, and our agents, collect and use your personal information. In it we explain the type of information we collect, how we collect it, what we use it for and who we may share your personal information with. We also let you know what rights you have over your information.
Personal Data
For the purposes of data protection Volunteer Holidays India is a Data Controller. In order to process your holiday booking we need to collect certain personal details from you through our booking agent. These will include where applicable, your name, address, email/phone number and travel preferences.
They may also include information relating to any health issues which may be relevant to your holiday arrangements, as well as any special dietary requirements (this is classed as sensitive or special category data). We are only prepared to accept sensitive data from you on condition that we have your positive consent.
We do not require any financial details from you.
Legal Basis
We only collect and use your personal information if at least one of the following conditions applies:
Why do we need to collect and store personal data?
We only collect personal information that you voluntarily provide to us for the purposes of responding to, and fulfilling your requests for holidays and services. We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.
Do we share your personal information with anyone else?
We need to share your personal information with the travel service providers as necessary to complete a transaction that you specifically request. We disclose only that information which is necessary to deliver the service which you have requested.
Please be reassured that we will not release your personal information to any 3rd party (other than those providing your holiday) unless you have requested us to do so, or where we are required to do so by law.
Transfer of data outside of the EEA
You should be aware that for the purposes of processing your booking your details will need to be transferred to the providers of your holiday and travel services, who will be outside of the EEA (European Economic Area), where controls over data may not be as strict as those in the UK. By submitting your details you consent to this transfer.
Security
We have taken all reasonable steps to ensure your data is handled securely and have in place appropriate measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way.
How will Volunteer Holidays India use the personal data it collects about me?
We will use your information to process your holiday booking, communicate with you regarding confirmation of your booking, inform you of any changes, and respond to any queries you might have.
How long will my data be stored?
We will not store your personal information for longer than is necessary for the relevant activity ( until completion of your contracted holiday period) after which your data will be securely deleted or destroyed, except where copies are needed to comply with tax and auditing regulations, in which case they will be held for a maximum of 7 tax years.
We do not hold your data for use in future marketing and will only keep in touch with you if you have given your specific consent for us to do so.
Your Consent
By disclosing your personal data to us, whether using our website, telephone or booking form, you consent to the collection, processing and transfer of your personal information by Volunteer Holidays India, in accordance with the terms of this privacy policy.
You can also choose not to provide us with some of the information we request, however, as a result we may not be able to complete your arrangements.
Please do not share your personal data with us if you do not wish us to collect or process it.
Further information
If at any time you would like more information about our privacy policy, or if you would like to exercise your right to access a copy of the data we hold on you, please contact us by email at [email protected]
For your security, we can ask you to verify your identity before we act on your request.